News and Events
2014 News
![Merry Christmas and a Happy New Year!](/departments/sbe/csm/news-events/2014/TG.and.ZR (1)-46x30.jpg)
Merry Christmas and a Happy New Year!
The Centre for Service Management (CSM) wishes everyone a Happy Holidays and a great 2015! We hope to see you at one of our events next year!
Issued on 22 December 2014
![Invited Presentation in the Scoping Workshop for China-UK Cooperation](/departments/sbe/csm/news-events/2014/Scoping_workshop 2014_crop-46x30.jpg)
Invited Presentation in the Scoping Workshop for China-UK Cooperation
Dr Lili Yang was selected by the Economic and Social Research Council (ESRC) and Natural Environment Research Council (NERC) as a leading academic, and invited to attend the workshop that was held in Chengdu, China on 18th-21st November 2014.
Issued on 21 November 2014
![Invited Presentation at the University of Edinburgh Business School](/departments/sbe/csm/news-events/2014/Gruber_Edinburghseminar_2014_crop-46x30.jpg)
Invited Presentation at the University of Edinburgh Business School
Professor Thorsten Gruber was invited by Dr Dahlia El-Manstrly from the Marketing Group at the University of Edinburgh Business School to present a seminar on “The role of academic impact”.
Issued on 19 November 2014
![Presentation by Professor Backhaus and Professor Blut, Newcastle University](/departments/sbe/csm/news-events/2014/Prof Gruber at Oct 2014 CSM event_crop-46x30.jpg)
Presentation by Professor Backhaus and Professor Blut, Newcastle University
CSM held the first in a series of thought-provoking seminars featuring speakers from across the discipline of service management.
Issued on 15 October 2014
![Presentation at the University of Liverpool](/departments/sbe/csm/news-events/2014/oct3-46x46.jpg)
Presentation at the University of Liverpool
Professor Thorsten Gruber was invited by Dr Rachel Ashman and Professor Steve Baron from the Management School at the University of Liverpool.
Issued on 3 October 2014
![Debbie Keeling made Track Chair at the 18th Academy of Marketing Science World Marketing Congress](/departments/sbe/csm/news-events/2014/Bari Italy_thumbnail-46x46.jpg)
Debbie Keeling made Track Chair at the 18th Academy of Marketing Science World Marketing Congress
Issued on 8 September 2014
Presentation by Dr Raj Prasanna of Massey University, New Zealand
Dr Raj Prasanna from Massey University in New Zealand, led a seminar on 'Emergency and Service Management in New Zealand: Moving on from the 2011 Christchurch Earthquakes'.
Issued on 3 September 2014
![April 17th 2014 – Happy Easter!](/departments/sbe/csm/news-events/2014/CSM signage_thumb-46x46.jpg)
April 17th 2014 – Happy Easter!
From all of us here at the CSM to all of our service management colleagues around the globe: Wishing you all a very Happy Easter!
Issued on 17 April 2014
![April 3rd 2014 – Official launch of the Centre for Service Management (CSM)](/departments/sbe/csm/news-events/2014/CSM 2014 Launch_thumb-46x46.jpg)
April 3rd 2014 – Official launch of the Centre for Service Management (CSM)
The launch event for CSM took place on April 3rd with a very healthy turn-out of guests and colleagues across the service sector and academia.
Issued on 3 April 2014
![March 18th 2014 - Presentation at Leeds University Business School](/departments/sbe/csm/news-events/2014/March 2014 Leeds BS_thumb-46x46.jpg)
March 18th 2014 - Presentation at Leeds University Business School
Professor Thorsten gruber, Co-Director of the CSM, was invited to present his research at Leeds Business School.
Issued on 18 March 2014
![March 14th 2014 – UK Consumers Still Loyal to the High Street](/departments/sbe/csm/news-events/2014/Lboro town centre_thumb-46x46.jpg)
March 14th 2014 – UK Consumers Still Loyal to the High Street
Cathy Hart, member of the CSM and leader of the Town Centres Research Interest Group, published a research report on her preliminary findings of her research into the customer experience of the UK high street.
Issued on 14 March 2014
![February 23rd 2014 – Special Session on Transformative Service Research](/departments/sbe/csm/news-events/2014/SERVSIG_2014_specialsession_thumb-46x46.jpg)
February 23rd 2014 – Special Session on Transformative Service Research
Professor Gruber and colleagues ran a Special Session at SERVSIG 2014 on 'Transformative Service Research'.
Issued on 23 February 2014
November 14th 2013 – Presentation by Export Specialists
Andreas Metz, General Manager of "Exports Specialists", was on campus as a special guest of the CSM to present his insights into being a successful exporter.
Issued on 14 November 2013
November 13th 2013 – Publication in Research Policy
CSM member Ian Hodgkinson is informed that one of his papers will be published in the top-tiered journal Research Policy.
Issued on 13 November 2013
![November 7th 2013– New Emergency Management Research Interest Group approved](/departments/sbe/csm/news-events/2014/EM-RIG poster_thumb-46x46.jpg)
November 7th 2013– New Emergency Management Research Interest Group approved
Dr Lili Yang, a member of the CSM, has a new Research Interest Group approved by the University: Emergency Management (EM-RIG).
Issued on 7 November 2013
![November 6th 2013 – Presentation at Nottingham University Business School](/departments/sbe/csm/news-events/2014/Gruber at Nottingham Uni BS_thumb-46x46.jpg)
November 6th 2013 – Presentation at Nottingham University Business School
Professor Gruber gives an invited presentation at the Nottingham University Business School on transformative service research.
Issued on 6 November 2013
![November 1st 2013 – Professor Gruber Joins the Editorial Review Board of JSR](/departments/sbe/csm/news-events/2014/JSR cover_thumb-46x46.jpg)
November 1st 2013 – Professor Gruber Joins the Editorial Review Board of JSR
Professor Thorsten Gruber, Co-Director of the CSM, has been invited to join the editorial board of the prestigious Journal of Service Research (JSR).
Issued on 1 November 2013
![November 1st 2013 – New Special Issue in Production Planning & Control Published](/departments/sbe/csm/news-events/2014/PPandC journal cover_thumb-46x46.jpg)
November 1st 2013 – New Special Issue in Production Planning & Control Published
Professor Zoe Radnor, Co-Director of the CSM, recently had an article published in Production Planning & Control journal co-written with Dr Noke from Nottingham University Business School.
Issued on 1 November 2013
![October 1st 2013 – Presentation at Karlstad University](/departments/sbe/csm/news-events/2014/Gruber at Karlstad_thumb-46x46.jpg)
October 1st 2013 – Presentation at Karlstad University
Professor Thorsten Gruber was invited by Karlstad University's CTF-Service Research Centre in Sweden to present his research at the organisation's annual away day.
Issued on 1 October 2013