This significant milestone also marked the retirement of the University's Cisco telephone system, which ceased operation on 1 July 2024.
Benefits of using the MS Teams Phone service
Users and the University reap several benefits by migrating from the standard telephone system to the Microsoft Teams Phone service. These include enhanced collaboration and improved productivity working with the single interface of managing all communication through the Teams app.
For the University, the service offers cost savings with reduced infrastructure and lower call charges. Additionally, the service supports remote working, this flexibility allows staff to make and receive calls from anywhere with an internet connection. The University's security and compliance requirements for securing its data are supported by Microsoft's robust security infrastructure, which includes data encryption.
Project Stats
- 2,679 users migrated to the MS Teams Phone service
- The project took 19 months to complete
- Six IT Services staff worked to deliver the project
- Approx 4,500 desktop handsets will be recycled
- Almost 700 views on the ‘MS Team Phone instructions’ webpage
User feedback
We’d like to offer colleagues the opportunity to feedback on how you found the delivery of this project through a short questionnaire regarding the communications, support, and guidance to the functionality of Microsoft Teams Phone.
This feedback will help IT Services with future projects.
Additional information
Local arrangements are in place with Schools and Departments to collect and recycle the remaining desktop handsets.
For detailed guidance on removing cables from desktop handsets, please visit the Handset Cable Removal Guide.
For guidance on features and functions, please visit Microsoft Teams Phone webpage.