Improved professional practice

• 200 mediation organisations (4,000+ practitioners) are CARM trained, insights inform Ministry of Justice, ACAS, US Superior Court practice.

Improved communication-driven outcomes

• Metropolitan Police, Police Scotland and multiple regional constabularies report the benefits of CARM training in crisis situations.

Improved patient experience

• GP Receptionist training results in enhanced patient experience.

Economic impact

• Increased sales performance and consumer engagement reported by global tech organisations.

Widespread academic reach

• 300+ CARM-trained conversation analysts, 16 accredited CARM affiliates in nine countries create even more pathways to impact with their own research.

Real Talk
Liz Stokoe on BBC Radio 4's Word of Mouth