Privacy Notice

What personal information do we hold about you?

We could ask you for your name, email address, phone number or date of birth.

Why do we collect your information?

If you’ve provided your consent to be entered into a prize draw or for us to contact you further in relation to the service we provided; when contacting you further we may ask your express permission for use of your feedback in the marketing of Loughborough Sport; your consent can be withdrawn at any time by contacting us at sdc@lboro.ac.uk.  If we’ve asked for your date of birth, it’s for the legitimate interest of understanding how we can improve our service for different age groups.  All data provision requested in our surveys is voluntary and there will be no consequences for failing to provide the data except where it’s in relation to a prize draw; in this instance failure to provide an email address or phone number will disqualify you from the draw (as will not be able to identify you as a prize winner).  Your personal data rights and advice on the steps you can take to protect these rights can be found at https://ico.org.uk/your-data-matters/

Who has access to your data at the University?

Your data will be kept in an electronic format in secure University systems and limited to management teams at the Sports Development Centre; to access these systems you must have a verifiable University account.

Who do we share your data with outside the University?

There will be no sharing of your personal data outside the University. However anonymised statistical reports which summarise the data could be shared within Loughborough Sport which includes the Loughborough Students’ Union and Loughborough College. The only other 3^rd party with whom we may share summaries of the data are our lease providers, specifically those who provide our gym / sports equipment and develop / maintain our leisure management / ticket selling software.

How long do we keep your information?

Any contact data provided in relation to a prize draw will be deleted upon the award of the prize(s).  All other personal data will be kept for no more than 12 months.

General

Loughborough University does not sell your data to third parties or other organisations.   

From time to time, Loughborough University will use your personal data to conduct analysis that will provide useful information.  Please note that all responses provided in a survey will be used for research purposes only.

If you have a general question about how data relating to feedback survey respondents is used, please do contact us at sdc@lboro.ac.uk.  Please also contact this email if you have a concern or complaint about how your data is being handled.

If you have any questions more generally regarding Data Protection at the University, then please do contact the Data Protection Officer on dp@lboro.ac.uk or write to The Data Protection Officer at Academic Registry, Loughborough University, Loughborough, Leics, UK, LE11 3TU.

You may find additional useful information and the answer to your query on our Information Governance webpages at http://www.lboro.ac.uk/services/registry/information-governance/

If you have taken steps to have a concern or complaint about Loughborough University’s handling of data resolved but are still not satisfied you have a right to lodge a complaint with the Information Commissioner’s Office (ico), who are the relevant regulator for data privacy and protection matters.  The ico can be contacted at Wycliffe House, Water Lane, Wilmslow, SK9 5AF and your will find more information at https://ico.org.uk

This section was last updated in May 2019.  It is reviewed as necessary.  If there are significant changes in the processing of your personal data which will impact you, we will act to inform your directly.