To continue accessing eduroam, colleagues with personal smartphones, tablets, laptops, or other unmanaged devices will need to remove their existing eduroam profile and reconnect whilst on campus using the new cloud-hosted setup process by 27 November.
This change applies only to personal and unmanaged devices, including mobile handsets provided by the University. Devices that are managed by IT Services (Staff Desktop Service) are not affected and will continue to connect as normal.
If you have tried to reconnect your device to eduroam but require support, IT Services are offering a one-off, in-person support pop-up on the following days:
- Wednesday 18 November, 9am-12pm in WAV115, Wavy Top
- Wednesday 25 November, 1pm-4pm in B008, Brockington
Please note if your device does not meet the minimum required specification (anything newer than (and including) an iPhone 11 or Android 15 mobile device), you may run the risk this will not connect and you may experience issues in the future as changes are made to the security of our IT systems.
Thank you for your cooperation as we continue to improve the security and resilience of University services.
If you have any queries regarding this, please contact the IT Service Desk at IT.Services@lboro.ac.uk.