Nominated contacts
Add someone we can speak to about you
We recommend adding one or two nominated contacts to your student account, such as a parent, guardian, family member or another trusted person.
Your nominated contacts are people you give us permission to speak to about you and your accommodation. They can also contact us if they are worried about your wellbeing and request a welfare check.
To add a nominated contact, email or call the Student Accommodation Centre.
Why should I add a nominated contact?
Having a nominated contact means there is someone you trust who can contact us if they need help or have concerns about you.
Your nominated contact can:
- Speak to us about your accommodation – once you have given us permission, we can discuss your individual circumstances with them.
- Request a welfare check – if they are worried about you and cannot get in touch, they can contact us and ask us to check that you are okay.
- Contact us on your behalf – having someone registered means we know who you have given permission for us to speak to.
We take student wellbeing seriously. When a welfare check is requested, we will visit the student in person and check in with them.
Who should I add?
You can choose anyone you trust and feel comfortable with us speaking to about you.
This could be:
- A parent or guardian
- A family member
- A partner
- Another trusted person
You can add one or two nominated contacts.
Already added someone through UCAS?
You may already have a nominated contact registered with us, but it's worth checking that their details are correct.
How to add a nominated contact
Email us
Email the Student Accommodation Centre with your nominated contact's:
- Full name
- Relationship to you
- Phone number
- Email address
Email: sac@mailbox.lboro.ac.uk
Call us
Call the Student Accommodation Centre on 01509 274488 and we can add your nominated contact to your student account while you're on the phone.
We'll ask for their:
- Full name
- Relationship to you
- Phone number
- Email address
Are you a parent or guardian?
We understand that parents and guardians may pay some or all of a student's accommodation fees. However, paying the accommodation fees does not automatically give you permission to discuss the student's accommodation with us.
Parents and guardians must still be registered as a nominated contact before we can discuss an individual student's circumstances with them.
Parents and guardians cannot add themselves as a nominated contact. The student must give us permission for you to be added.
If you are calling us about a student who has not added you as a nominated contact, you need to be in the same room as the student.
We'll ask you to briefly pass the phone to the student so they can confirm that they are happy for us to speak to you on their behalf.
Once the student has given permission, we can discuss their individual circumstances with you.