Service Availability
Current information on the status of IT managed services across the campus.
All service downtime, disruptions and outages will be reported here. If you feel there is an issue that is not listed here, please report it in the first instance to IT.services@lboro.ac.uk.
If you are experiencing an issue listed here, there is no need to contact IT Services, all communications and updates will be reported here.
Services Down
No services down
Services Disrupted
Co-Tutor
Service disrupted.
Following migration to a new server platform, IT Services are working through re-starting data flows and integrations so the data displayed on Co-Tutor may not be up to date (as of 30 March).
Please note: No data has been, or will be, lost. New starters are not currently being added to the system until this integration is restored.
Services Running
Adobe - Applications
Service running normally
Important information
Adobe products – new version releases
Due to enhanced security measures, there is a 30-day delay before our Adobe products are updated to the latest version. As a result, users will not have access to new features until this 30-day period has passed.
Agresso – Financial Management
Service running normally
Business Objects
Service running normally
CMIS - Central Timetabling System
Service running normally
Corporate Applications
Service running normally
Data Centres
Service running normally
Service running normally
Figshare – Research Repository
Service running normally
Firewall
Service running normally
Group Workspace
Service running normally
High Performance Computing
Service running normally
IdP - Identity Portal (LU login page)
Service running normally
Imago Network
Service running normally
iTrent – HR Management
Service running normally
Remote access (Keyserver)
The Remote access webpage (Keyserver) is now available and is currently being monitoring.
LEARN
Service running normally
LegendWare – Sports Centre Management
Service running normally
LUPIN – Research Information Management
Service is running normally
LUSI - Loughborough University Student Information system
Service running normally
Multi-Factor Authentication
This service is running
Microsoft 365
Service running normally
myLboro mobile app
Service running normally
Network Wi-Fi
Update: 20 October
The root cause of the intermittent Wi-Fi connection issue has now been identified and is a result of a significant increase in the number of devices being connected to the campus network. IT Services are working closely with our supplier to review and implement a long-term solution.
Configuration changes made previously, have had a positive impact on the network stability, and the situation continues to be closely monitored
Known issue
Users may experience some Wi-Fi connectivity delays in the largest lecture theatres. Typically, more densely populated areas have 6 – 8 Access Points, which during peak times typically see up to 1000 devices attempting to connect at the same time. If you do experience connectivity issue, we recommended that you email it.services@lboro.ac.uk with a description of the issue encountered, location, device type and include the subject of eduroam connection issue.
Network Ethernet (wired)
Service running normally
Network - Imago Guest Wi-Fi
The Imago guest network is available - Whist the service is live, it is currently being monitored
10:16am - 05/02/2026
OneDrive for Business
Service running normally
PDR – PDR Management
Service running normally
Printing
Service running normally
Shared Mailbox Service
Service running normally
Microsoft Teams
Service running normally
Telephony
Service running normally
VPN
Service running normally
Microsoft Planner
25/03/2026
Microsoft is experiencing an issue preventing some users from being able to access or see the Planner app in Teams.
This is being currently investigated by Microsoft and regular updates will be post. Online access is still available via the online platform: https://planner.cloud.microsoft/
26/03/2026 - Resolved
The Microsoft Teams Planner issue has now been resolved by MS. If you are still experiencing issues, please sign out and back in to Teams or restart your device.