Service Availability
Current information on the status of IT managed services across the campus.
All service downtime, disruptions and outages will be reported here. If you feel there is an issue that is not listed here, please report it in the first instance to IT.services@lboro.ac.uk.
If you are experiencing an issue listed here, there is no need to contact IT Services, all communications and updates will be reported here.
Services Down
No services down
Services Disrupted
Services Disrupted
Posted 22 October2026 at 12:00
Due to a worldwide critical computer security vulnerability, a number of University web services are currently unavailable from off campus, and unavailable on a 4G/5G mobile connection, without the use of the University VPN client.
The Learn front page is now available, but the University VPN client is still required to login and access teaching and learning material.
Other University websites that are currently only available via the VPN client include: Co-Tutor, MyResults, and Online timetables.
You may also need to use the VPN client to access some third-party systems. For example: Dashboard, Worktribe, and Qualtrics.
The VPN client download and instructions are available here:
VPN Service .
CMIS - Central Timetabling System
Service disrupted
Figshare – Research Repository
Service disrupted
IdP - Identity Portal (LU login page)
Service disrupted
LEARN
Service disrupted
LUPIN – Research Information Management
Service disrupted
PDR – PDR Management
Service disrupted
Services Running
Adobe - Applications
Service running normally
Important information
Adobe products – new version releases
Due to enhanced security measures, there is a 30-day delay before our Adobe products are updated to the latest version. As a result, users will not have access to new features until this 30-day period has passed.
Agresso – Financial Management
Service running normally
Business Objects
Service running normally
Case Management
Service running normally
Corporate Applications
Service running normally
Co-Tutor
Posted 15 April 2026
Following migration to a new server platform, IT Services are working to restore the Assessments information area. Co-Tutor is available for use but the Assessments information area will remain unavailable until the data feeds are restored.Data Centres
Service running normally
Service running normally
Firewall
Service running normally
Group Workspaces
Service running normally
High Performance Computing
Service running normally
Imago Network
Service running normally
iTrent
Service running normally
Remote access (Keyserver)
The Remote access webpage (Keyserver) is now available and is currently being monitoring.
LegendWare – Sports Centre Management
Service running normally
LUSI - Loughborough University Student Information system
Service running normally
Multi-Factor Authentication
Service running normally
Microsoft 365
Service running normally
myLboro mobile app
Service running normally
Network Wi-Fi
Service running normally
Users may experience some Wi-Fi connectivity delays in the largest lecture theatres. Typically, more densely populated areas have 6 – 8 Access Points, which during peak times typically see up to 1000 devices attempting to connect at the same time. If you do experience connectivity issue, we recommended that you email it.services@lboro.ac.uk with a description of the issue encountered, location, device type and include the subject of eduroam connection issue.
Network Ethernet (wired)
Service running normally
Network - Imago Guest Wi-Fi
Service running normally
OneDrive for Business
Service running normally
Printing
Service running normally
RT
Service running normally
Shared Mailbox Service
Service running normally
Microsoft Teams
Service running normally
Telephony
Service running normally
VPN
Service running normally
Microsoft Planner
Service running normally