Service Availability
Current information on the status of IT managed services across the campus.
All service downtime, disruptions and outages will be reported here. If you feel there is an issue that is not listed here, please report it in the first instance to IT.services@lboro.ac.uk.
If you are experiencing an issue listed here, there is no need to contact IT Services, all communications and updates will be reported here.
Services Down
No services down
Services Disrupted
Microsoft 365 Services
Posted 13 November
Update at 15:00
Microsoft Services are being restored, but please allow time for services to get back to normal due to the global nature of this incident. This affected most Microsoft services such as Email, Teams, Office 365 and Co-pilot.
Unfortunately, this is an issue outside of our control and we are unable to resolve it locally.
Microsoft have indicated that mail delivery time could be up to 48 hours. Due to this, there may be a chance any emails you attempted to send during the outage may not be delivered. If you sent a business-critical email to IT Services and have not received a ticket number by the end of the day on Monday, 16 November, please re-send your email.
If you still do not have access to Microsoft services, please try restarting your computer or Microsoft applications.
For live updates, please visit Microsoft
Services Running
Adobe - Applications
Service running normally
Important information
Adobe products – new version releases
Due to enhanced security measures, there is a 30-day delay before our Adobe products are updated to the latest version. As a result, users will not have access to new features until this 30-day period has passed.
Agresso – Financial Management
Service running normally
Business Objects
Service running normally
Case Management
Service running normally
CMIS - Central Timetabling System
Service running normally
Corporate Applications
Service running normally
Data Centres
Service running normally
Figshare – Research Repository
Service running normally
Firewall
Service running normally
Group Workspaces
Service running normally
High Performance Computing
Service running normally
IdP - Identity Portal (LU login page)
Service running normally
Imago Network
Service running normally
iTrent
Service running normally
Remote access (Keyserver)
The Remote access webpage (Keyserver) is now available and is currently being monitoring.
LEARN
Service running normally
LegendWare – Sports Centre Management
Service running normally
LUPIN – Research Information Management
Service running normally
LUSI - Loughborough University Student Information system
Service running normally
Multi-Factor Authentication
Service running normally
myLboro mobile app
Service running normally
Network Wi-Fi
Service running normally
Users may experience some Wi-Fi connectivity delays in the largest lecture theatres. Typically, more densely populated areas have 6 – 8 Access Points, which during peak times typically see up to 1000 devices attempting to connect at the same time. If you do experience connectivity issue, we recommended that you email it.services@lboro.ac.uk with a description of the issue encountered, location, device type and include the subject of eduroam connection issue.
Network Ethernet (wired)
Service running normally
Network Imago Guest Wi-Fi
Service running normally
OneDrive for Business
Service running normally
PDR – PDR Management
Service running normally
Printing
Service running normally
Telephony
Service running normally
VPN
Service running normally
Co-Tutor
Posted 27 October
Service update
Following migration to a new server platform, IT Services are working to restore the Assessments information area. Co-Tutor is available for use but the Assessments information area will remain unavailable until the data feeds are restored.