Staff Managed Desktop Service

What is the Staff Managed Desktop Service?

The Staff Managed Desktop Service offers a secure service on a University approved device, allowing for self-service and remote working. Having a managed service allows the university to manage thousands of devices from a central location.

  • Windows 10 -The latest secure version
  • Windows Defender - A software application that safeguards your PC from malware and viruses.
  • MS Office 365 - Word, Excel, PowerPoint, OneNote, Publisher, and more 
  • MS Teams – this is your cloud-based communication, storage and collaboration tool
  • OneDrive – Stores your data which can be accessed from any other managed device
  • MS Teams – this is your cloud-based communication, storage and collaboration tool
  • Outlook  - part of Microsoft 365 suite.  This is your Loughborough University email account and will be used by your department / school to contact you about important messages.
  • Cisco Jabber – Soft-phone software
  • Microsoft Teams Phone – Throughout 2023 and 2024 IT Services will be migrating all University staff from the Cisco CallManager telephone system to Microsoft Teams

Supported browsers - Google Chrome (Default) and MS Edge

  • eduroam wireless and wired network – eduroam (education roaming) – this is the main Wi-Fi and wired network available to staff and students. eduroam is a worldwide community that allows any user (researchers, teachers, students, staff) from a participating site to get network access at any institution connected to eduroam.
  • Cisco Secure Client VPN – Creates a secure connect to the Universities network from a remote location
  • Adobe Reader DC – Ability to open but not edit PDF documents.

The Software Centre allows you to install applications, software updates, and upgrade Windows (additional applications can be requested and deployed).

Instructions

Open Software Centre using the shortcut on your desktop or the Windows Start Menu (bottom left menu bar).

There will be different status messages against Applications, Updates or Operating Systems when they install.‌

  • Installed: Software Centre already installed this application on this computer
  • Downloading: Software Centre is downloading the software to install on this computer
  • Failed: Software Centre couldn’t install the software
  • Scheduled to install after: Shows the date and time of the device's next time to install upcoming software. Maintenance windows are defined by your IT admin
  • Optional for 1 week before they go Mandatory. Additional application and security changes will be deployed to ensure your device is secure and whilst we try to ensure minimal disruption, it is imperative that the service is secure

Trellix - Drive Encryption

What is Trellix Drive Encryption

All Staff Managed Windows 10 Laptops are automatically protected with Trellix Drive Encryption. It protects against the loss of sensitive data, especially from lost or stolen equipment as all the data on a system drive is encrypted.

Before being able to log into a managed University Windows 10 laptop, you must be assigned the correct permissions by IT Services. If you are presented with an "Unkown user" prompt when trying to login, you do not have the require permissions.

When switching on the laptop, you will be presented with the Trellix Drive Encryption screen. You will be prompted to login with your LU username and password.

Trellix Drive Encryption is deployed and managed through the University. The disk encryption process is completely transparent to the user and has little impact on the computer's performance.

If you think your Laptop is not encrypted with Trellix Drive Encryption, please contact IT.Services@lboro.ac.uk.

Additional resources

Software for staff
Remote Desktop access
MFA for Remote Desktop