What should I bring?

If you are considering purchasing a new device for university, there are two main considerations – performance and the type of software you are looking to use. Visit the laptop advice page for a guide on buying a new device for your studies.

It is important that your devices must have a current, supported, updated and licenced operating system:

• Microsoft Windows 10 and newer
• Android 12.0 and newer
• Apple MacOS 12 and newer
• Apple iOS 16 and newer

Your IT account consists of your email address, Username, and Password. These form what we’ll refer to as your LU or University account. 

You are responsible for any actions taken using your login details; therefore, it is important to keep your username and password secure.

From a security standpoint, you should never reuse your Loughborough email address and password to register for other online services – if any of those other sites are compromised, criminals may then have access to your University IT account and access to University Data. 

Follow the step-by-step guide to retrieve your IT credentials.

When using your IT account you are bound by the Acceptable Use Policy (AUP).

It is recommended that students enrol in the University's self-service Password management system. This will allow you to reset or change your password from your personal device.

Once you have your IT account details you will need to set up Multi-Factor Authentication (MFA) on your mobile device.

To securely access services whilst working remotely (off campus), students will be required to install and use Multi-Factor Authentication (MFA) and the Virtual Private Network (VPN).

All students have access to the Microsoft Office 365 package to install on up to five devices.

Students can access a number of specialist software applications to install on their personal devices e.g., NX12, Matlab and SPSS. A full listing of software and instructions to install can be found on the Software Downloads module on Learn.  

Virtual Private Network (VPN)

The Cisco Secure Client is an app that connects your laptop or computer to the University’s network from anywhere, as long as you are connected to the internet.

All your internet traffic goes through the VPN to Loughborough, allowing you access to University internet-based resources and services which could otherwise be restricted to on-campus use only.

The PC Clinic is available for students and is available Monday to Friday from 10am to 4pm.  

• To book a slot, please visit the online booking system

The IT Service Desk  is the central point of contact for staff and students seeking help, advice, and support for all IT related services.