Balancing a full-time career with academic studies has been an immensely rewarding journey for Brandon. Supported by his employer throughout his professional development, he has spent the last year studying User Experience and Service Design at Loughborough. As he prepares to graduate, Brandon is showcasing the culmination of his studies at the annual School of Design and Creative Arts Postgraduate Showcase, presenting pioneering research on how artificial intelligence (AI) can rebuild user trust in digital banking.