DUO Hardware Token Guide

Please follow the below steps to sign into the Cisco Secure Client VPN using your DUO Hardware Token.

Step 1

Ensure the token is held the right way up.

It should display DUO at the top, with the green button on the left.

Step 2

When signing into any Loughborough University systems which are protected by DUO, you will be asked to 'Enter your passcode' as shown.

  • Press the green button on your token
  • Type the 6-digit code you see on the token into the Passcode field
  • Press Verify

If you are asked to confirm if this is your device:

  • Click 'Yes' if only you use it
  • Click 'No' if it is a shared device

Step 3

  • Press Connect on the Cisco Secure Client
  • Enter your username (this may already be filled in)
  • Type your password in the Password field
  • Then a single comma (,)
  • Then the 6 digit code displayed on your hardware token
  • Press OK/Enter

Please note there should be no spaces.

For example if...

  • Your password is 'PasswordAB'
  • The code displayed on your token is '123456'

You would type 'PasswordAB,123456' into the Password field of the VPN login box.

What to do if...

You must contact the IT Support Service Desk as soon as you realise your token is missing.

IT Support Service Desk

Please call IT Services on 01509 222333 as soon as you can.

We cannot provide assistance over email for Duo Mobile or Token issues.

Please call IT Services on 01509 222333 as soon as you can.

We cannot provide assistance over email for Duo Mobile or Token issues.

All tokens must be returned to IT Services on the ground floor of the Bridgeman Building.

This includes returning it:

  • Before you leave the University.
  • If you no longer need it as you have a working device
  • If you are away from the university on leave or holiday

If you are unable to bring the token back, you will need to use the token until it can be returned.

All tokens must be returned to IT Services on the ground floor of the Bridgeman Building.

This includes returning it:

  • Before you leave the University.
  • If you no longer need it as you have a working device
  • If you are away from the university on leave or holiday

If you are unable to bring the token back, you will need to use the token until it can be returned.

Tokens can only be collected by the account holder.

IT Services will not hand them out to anyone else.

MFA further information and FAQ's